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Hassle-Free Returns & Refunds
Last updated: June 22, 2026
At Medigoz, client satisfaction and clinical safety are our top priorities. If you receive an incorrect, damaged, or expired item, we offer swift refunds or replacements.
01
Eligibility for Returns
You can request a return or refund within 3 days of receiving your delivery under these conditions:
- The items delivered are damaged, defective, or expired.
- The items delivered do not match your order details.
- The original seals, packaging, and invoices are kept intact.
02
How to Initiate a Claim
1
Submit request: Contact support via the app or email within 3 days.
2
Provide Proof: Upload clear photos of the invoice and the damaged/incorrect products.
3
Verification: Our pharmacy verification team will review your claim within 24 hours.
03
Refund Method & Timelines
Once approved, your refund will be processed based on your original payment method:
- Cash on Delivery (COD): Refunded via Bank Transfer, EasyPaisa, or JazzCash within 2-3 business days.
- Credit/Debit Card: Reversed directly to your card. This takes 5-7 business days depending on your bank's processing cycles.
- Wallet balance: Credited immediately to your Medigoz profile for future orders.
Need immediate refund assistance?
Our support agents are available 24/7 to resolve checkout or delivery issues.
support@medigoz.pk